If the Login page is not displaying correctly, press CTRL+F5 to refresh the page. If you continue to experience difficulties, check the following:

1. You must use a supported browser. WebIZ is supported in:
• Microsoft Internet Explorer 9-11
• Google Chrome
• Mozilla Firefox


2. Turn off Compatibility Mode in Internet Explorer.
• If you mistakenly try to run WebIZ in compatibility mode on Internet Explorer 7, 8, or 9, a warning message will appear on the Login screen telling you to turn off compatibility mode.
• Disable compatibility mode via the Compatibility View settings from the Tools menu. Clear out the Download updated compatibility lists via the Microsoft check box and click Close
• The compatibility mode settings do not interfere with WebIZ in Internet Explorer 10 and above


3. Turn off your browser's Pop-up Blocker.
• The Pop-up Blocker must be turned off to ensure that WebIZ sends all necessary messages. If you click a button and no window is rendered, check that the Pop-up Blocker is turned off.
• If the Pop-up Blocker is turned on, a warning message will appear telling you to turn off the Pop-up blocker. Click on the warning message to disable the Pop-up Blocker.


4. Turn on JavaScript in Google Chrome
• Enable JavaScript via the Settings menu by clicking the Chrome "wrench" icon, located in the upper right hand corner of your browser window.
• Click the "Show advanced settings" link, and then click the Content Settings buttons in the Privacy section.
• Under Chrome's Content Settings, enable JavaScript by selecting the option labeled "Allow all sites to run JavaScript."
• After making this selection, click the Done button to save your changes and return to the previous screen.


5. Turn on JavaScript in Mozilla Firefox
• Click on the Tools drop-down and select Options.
• Select the Content section from the options at the top of the pop-up page.
• Check the boxes next to "Block pop-up windows", "Load images automatically", and "Enable JavaScript."
• Click OK to save your changes.
• Refresh your browser by right-clicking anywhere on the page and selecting Reload or using the Reload button in the toolbar.


6. Turn on JavaScript in Internet Explorer
• Click the “gear” icon/Tools menu to the right of the Internet Explorer address bar.
• Select Internet Options from the drop-down menu.
• Next, select the Security tab at the top of the dialog box.
• Then, select the earth (Internet) icon.
• Then select the Custom Level button under the Security level for this zone section.
• Locate the Scripting section within the list.
• Under Active Scripting, select Enable, then click OK.
• Answer Yes to the following conformation box.
• Click OK to close the Internet Options window.
• Refresh your browser by right-clicking anywhere on the page and selecting Refresh, or by using the Refresh button in the toolbar.